PetSmart

Don’t send your pets for grooming and hotel in this location and Banfield hospital inside this location . I have 1.5yrs old golden retriever ,I dropped her for grooming when I went to pick her I saw nothing trimmed only bath and brush even I pay $12 extra for brush her teeth so total $90 no trimming at all. I called them again to take an appointment for trimming , they said you have to $130 it’s all scam . Second , I left my pet to pet smart hotel like 5 days with all instructions and paid them $300 plus but when I picked her I saw she got injured nail and very weak but nobody told me anything and said she was very happy but right away infront of store she got loose poop and she got very bad diarrhea after that and I took her to Banfield they said she got GI infection I’m very sure this is because of staying in petsmart hotel . One more thing when I dropped my pet to Banfield as they said to check up so I went to pick up I found I got very bad smell coming around her first they said she didn’t poop and they didn’t able to collect to test but when I asked she said she just did and they got sample. I asked her how come she got poop on her body then she said they put her in cage that’s how but they supposed to clean her up before handling to me . They don’t care about your pets all they need money . They are big scammers. They were also giving me prebiotic medicine and told me to pay that then I got call she got infection and there is another medicine for that . Do go this place trust me . Save your money to find better vet .

Pet hotel rocks! I have had many emergencies this past year due to Caldor fires, flooding and blizzard in December. I have had to leave home or being unable to get home due to this. Everytime I've needed a place to put Charlie they have always made room for my puppy and he has even learned good socialization skills with other dogs in their day camp. I highly recommend the pethotel and the staff is always friendly and accommodating, Charlie gets very excited just when I pull into the parking lot... This is a great place!

My 11 month old border collie stayed with Pet Smart hotel while we took a vacation out of town. I was very nervous as this was our first time leaving her with anyone else other than family. She stayed for 5 days and it took her awhile to warm up but eventually did overtime. The staff were really great and super friendly. I called regularly and checked on her and they had nothing but great things to say. Overall I felt the staff were responsive and kind when dealing with them. On the final day of her stay, she began having diarrhea and was taken to the pet hospital in the store (which I appreciated that the staff communicated well with us about her symptoms and out of precaution, they felt it was necessary for her to be seen). However, the issue I had with the overall experience is that upon picking her up, she stunk SO bad and had diarrhea matted to the back of her fur. I was very shocked at the condition she was in and frankly just wanted to get her home and give her a bath. I even called a few days later after thinking on it and spoke to the Assistant Manager, Doug. He apologized and said she should’ve been bathed but appreciated my feedback and was sorry it happened. That was the extent of our conversation. Although he was nice, I just didn’t feel satisfied with the end result and no resolution came from our discussion. I don’t know if they were super busy and in over their heads with the volume of animals they had but I was pretty disappointed when I saw her at pick up. Honestly, I would most likely not be a repeat costumer just based on that fact. Again, staff were very nice but I don’t feel comfortable taking her back for a stay.